Refund policy

eturn & Refund Policy

At RunCheckpoint, customer satisfaction is our priority. As an affiliate marketplace featuring products from trusted suppliers, we handle damaged or defective items differently from standard returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us within 7 days of delivery by emailing support@runcheckpoint.com. Include your order number, a description of the issue, and clear photos or videos showing the problem.

After reviewing your claim, we will offer one of the following solutions, depending on the situation:

A full refund to your original payment method.
A replacement item, if available.

Please note: We do not require customers to return damaged or defective items. Once your claim is verified, you may be instructed to keep or responsibly dispose of the product.

Returns

Due to the nature of our products and fulfillment process, we do not accept returns for products that are no longer wanted, ordered by mistake, or do not meet personal preferences.

Please review product descriptions, specifications, and sizing carefully before placing your order.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products purchased on sale or during promotional campaigns.
Gift cards.
Personalized or custom-made products.
Personal care items where hygiene may be affected.
Any item showing signs of use, wear, or damage caused after delivery.

Refunds

If your refund request is approved, the refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days, please contact us at support@runcheckpoint.com.